I was given a NetTALK device to review a while back. NetTALK is a device that allows a person to get rid of their home phone company and use the internet connection to make and receive phone calls. I was given the NetTALK duo wifi that allows a person to take the device with a phone an use it where ever there is wifi.
The NetTALK duo Wifi features a year of service (you can get more after your year is up for a very low cost), the device, an ethernet cable and an A/C adapter.
The NetTALK service features all of your favorite home-phone features such as:
-Call waiting/caller ID/ Call forwarding
-3-way calling
-411 directory assistance
-Conference calling
The NetTALK duo wifi has instructions both online and in the package. The online version takes you step by step. There is also Customer support on the phone.
There are free calls to the US and Canada with no contracts or monthly bills. It is your “Phone company in a box”.
My experience with the NetTALK device was not a positive one. I had trouble connecting even after following the online and written instructions. While there is help online, I did find the site to be lacking in troubleshooting info. There are some troubleshooting pointers on there, but it is very basic and if your problem is not basic, you may need to call tech support. I called tech support and noticed the wait was not short.
When I was finally able to get the device working, I experienced a couple dropped calls as well as broken reception.
Being that I am not a “techie”, I really can’t say why the device was so difficult for me to use or why the reception was not that great. I fully admit, it may be my own user error, but I feel I may have been able to get it working properly if I was able to really get some help with tech support. I did not have the time to wait when I called the couple of times that I did.
I want to point out as well that the opinions and experiences with this device are my own. I am sure not everyone experiences it the way I did.
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